投诉信
题目一：
A night club just opened near where you live. You are very unhappy about the situation because it disturbs the peace of the neighborhood. Write a letter to your local government official. Say who you are and explain why you are unhappy and suggest what should be done about it.
范文：
Dear Sir or Madam,
I’m writing to express my dissatisfaction with the horrible situation I have been faced with recently.
亲爱的先生、女士：
我写此信是要就我最近所面对的可怕状况表达我的不满。
I’m a resident of Rose Park on St. Johnson Street. I had been enjoying my life since I moved here five years ago. However, a nightclub recently opened right across the street from my apartment block has completely changed everything.
To begin with, the club
首先，这家夜总会本身就很不堪入目。其窗户搞得黑乎乎的，外面贴着相当yin*h的画，这一点令我感到尤其难以忍受。此外，凌晨时刻的噪音太高，严重影响了我的睡眠，所造成的结果是由于太过疲倦，我无法全力专注于工作。
I work as a surgeon in the local hospital; therefore, I am sure you can see the gravity of my complaint. Indeed, the consequences of my making any mistake due to my lack of sleep can be very serious indeed.
我是本地医院的外科医生，因此，我相信您能够看到我投诉的严重性。事实上，由于我缺乏睡眠而造成任何错误的后果将是十分严重的。
I understand that, as a member of the local government, you have the power to close the club down. Nevertheless, I know very clearly that people need to make a living and I would not like to be responsible for people losing their jobs. Hence, if you could please ensure that the offensive pictures are removed, and the noise level is kept to a minimum level, I would be more than satisfied.
我深知，作为当地政府的一员，您有权关闭这家俱乐部。然而，我也很清楚：人们都需要谋生，而我也不愿意对他人失去工作而负任何责任，因此，如果您能确保那些令人难受的画被撤掉、噪音控制在最低水平，我就将十分满意了。
I look forward to your reply.
期盼得到您的答复。
Yours sincerely,
Kenny Gao
您真诚的,
Kenny Gao
题目二：
You have recently made a purchase from the local department store. However, when you arrived home, you found a fault with it. Write a letter to the manager, say what the product is, explain the problem and say what you’d like to be done about it.
范文：
Dear Sir or Madam,
I’m writing to complain about the recent purchase of a woolen sweater from your department store on Philip Street, on August 25, 2007.
亲爱的先生、女士：
我写此信是要就我 2007年8月25日从你们在菲利普大街上的商店里购买的一件羊毛衫进行投诉的。
I recently washed the sweater in cool water, as per the instructions on the label. However, when I removed it from the machine, the garment was stretched out of shape and no longer fits.
我最近按照标签上的说明用冷水洗了这件羊毛衫，然而，当我将它从洗衣机里取出时，这件衣服却变形了，再也不合身了。
I phoned the store last Tuesday (June 21) and spoke to the department manager, a Mr. Morris, who was rather rude on the phone and informed me that I could not get a replacement sweater as it was purchased at a reduced price. I felt really upset, for I have been a loyal customer of your store for many years and until this incident, never have had any complaints. I, therefore, feel disappointed to be treated in such a manner.
我上周二(6月21日)打电话到店里，是与一位叫Morris先生的部门经理讲的，他电话里很是无礼，告知我说因为这件衣服是降价购买的，因此不能退换。对此，我深感不满，因为我多年来一直是贵店的忠实顾客，在此事件之前，从来没有过任何投诉。因此，我对受到如此待遇深感失望。
I would, however, be perfectly satisfied if you would kindly replace the sweater or refund my money, whichever is more convenient.
然而，我的要求并不高。如果你们能够给我退换一件，或者为我办理退费，怎么方便就怎么办，我都会非常满意的。
I look forward to hearing from you soon.
期盼收到您的答复。
Yours truly,
Kenny Gao
您真诚的,
Kenny Gao